Refund Policy

Last updated: June 4, 2026

Trial & Compatibility

Because IPTV is a digital service activated instantly, we encourage testing compatibility with your device before purchasing a longer plan. Contact us for setup help at any time.

Refund Eligibility

• If you experience a technical issue we cannot resolve within a reasonable time, you may request a refund for the unused portion of your current term.
• Refund requests must be made within 7 days of activation and include a description of the issue.

Non-Refundable

Refunds are not available where the service is functioning as described, or where issues stem from the user's internet connection or unsupported hardware.

How to Request

Email support@smartiptvcanada.ca or message us on WhatsApp with your details.